We work on a "no win — no fee" basis: the 20% fee is only taken from the compensation actually received. If there's no payout, you pay nothing. Terms and the contract are available before you sign, with no upfront payments.
Usually flights from the last 2 to 5 years — the exact deadline depends on the country where the airline is registered or where the flight departed from. In some jurisdictions it's longer. The check is free, so if you're unsure, just check.
If a cancellation or long delay forced you to buy tickets at your own expense, that cost may be reimbursable — separately from the EC 261/2004 compensation. The same applies to necessary hotel, meal and transfer costs. Keep your receipts and boarding passes.
Then you pay nothing. The entire risk of checking and negotiating is on us.
€0. The flight check and claim preparation are free either way.
Usually a few weeks to a few months — it depends on whether the airline cooperates and whether we need to go to the enforcement body.
No. EC 261/2004 has an exception for "extraordinary circumstances" (for example, extreme weather, strikes not caused by the airline, security risks) — in these cases compensation may not be owed. We check this for each individual case.
Yes — it gives us the right to represent your interests with the airline. It's signed online through an e-signature service.