Version of 23 July 2026 · draft pending legal review
Important: this document is a draft and must be agreed with a lawyer before publication. It does not constitute a binding public offer in its current form.
Vasily Melnikov, NIE Y8234892D, operating as self-employed (autónomo) under the trade name «ClaimJam» (the "Provider", "we") provides services for checking and preparing passenger claims against airlines for flight delays, cancellations, denied boarding and missed connections, based on Regulation (EC) No 261/2004 and applicable national law.
The Provider is not a law firm, doesn't give legal advice, and doesn't represent clients in court. The service is limited to the pre-litigation stage: checking your right to compensation, sending the claim to the carrier and, where necessary, filing with the national enforcement body (see section 3.3 for details).
The contract is considered formed from the moment you:
The free flight check on its own doesn't create a contract and doesn't obligate you to hand over your case.
We analyze the flight's circumstances: actual arrival time, the reason for the delay or cancellation, how much notice of cancellation was given, and whether any circumstances exempt the carrier from payment. Based on this, we give you a preliminary assessment of the claim's prospects.
We prepare and send the claim to the carrier, handle the correspondence, and respond to document requests and reasoned refusals.
The scope of the service is limited to the pre-litigation stage. If the carrier refuses without justification, the Provider re-sends a reasoned claim and, if that doesn't work, files a complaint with the competent national enforcement body (NEB) of the country responsible for the carrier's compliance with Regulation (EC) No 261/2004.
The Provider doesn't represent the client in court and doesn't hand the case over for court recovery. If the claim isn't satisfied either by the carrier or after going to the enforcement body, the Provider will notify you and close its handling of the case. Any further legal defense of your rights — on your own or with an independent lawyer of your choice — falls outside the scope of this contract.
Resolution timelines depend on the carrier, the enforcement body and the jurisdiction, and typically range from a few weeks to a few months. The Provider can't guarantee a specific timeframe for payment.
The Provider works on a "no win — no fee" basis:
Example: for a €400 payout, the fee invoice would be €80. For €600, it would be €120.
Late payment of the invoice accrues interest at the statutory interest rate plus 3 percentage points for each day of delay — in addition to the fee amount, not instead of it.
If the airline sends the compensation to the Provider (for example, by mistake or due to that airline's own payment process), the Provider undertakes to transfer the amount received to you, less the fee, within 10 business days.
To handle your case, you grant us a power of attorney giving us the right to negotiate with the airline, receive information from it and, if necessary, hand the case to legal partners. The power of attorney is signed with an electronic signature and can be revoked by you at any time.
The power of attorney is granted separately from your consent to process personal data and doesn't give us the right to take actions beyond the claim you've raised.
Providing false information may lead to the airline refusing the claim and to us stopping work on the case.
You may withdraw from our services at any time by notifying help@claimjam.com. If the claim hasn't been paid out at the time of withdrawal, you won't be charged anything.
The Provider may stop handling a case if there are no prospects of recovery (for example, if extraordinary circumstances apply or the deadline has passed), notifying you of this and the reason.
The Provider makes reasonable efforts to recover compensation, but doesn't guarantee a positive outcome. The final decision on payment rests with the airline or a court.
Information on the site, including the compensation calculator, is for reference only, is based on the public text of Regulation (EC) No 261/2004, and doesn't constitute legal advice for your specific situation.
The Provider isn't liable for losses arising from false information you've provided or from late delivery of documents.
These Terms are governed by Spanish law, unless mandatory rules of the country where you reside as a consumer provide otherwise. Disputes are resolved through negotiation and, failing agreement, before the competent court. EU consumers may also use the European Commission's online dispute resolution platform.
The Provider may amend these Terms. Cases already handed over are governed by the version in effect at the time the contract was formed. The current version is always published on this page, with its date shown.
Vasily Melnikov, self-employed (autónomo), NIE Y8234892D
Email: help@claimjam.com